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Returns

Not satisfied with your order? We will happily refund your Obrist Intimates purchase providing the items meet our Terms and Conditions detailed below: 

TERMS & CONDITIONS

  • You have 30 days after your purchase to return Full Priced items, and 14 days to return Sale items
  • We accept all unworn, unwashed, re-sellable items with original tags still attached
  • The following CANNOT be returned:
    • Lingerie and Swimwear  –  not in their original condition
      • Tags removed
      • Showing signs of wear (marks from tan, makeup, deodorant or other personal stains)
      • Items with odour (including deodorant, perfume, body odour or washing powder)
      • Items with components missing
      • Items that have been washed, altered or customised
    • Hosiery – not in their original condition
      • Damaged
    HOW DO I RETURN MY ONLINE ORDER?

    All Customers

    You have 30 days to return your Full Priced items, and 14 days for Sale items.

    • Complete the ONLINE RETURNS FORM & email it here
    • Print the ONLINE RETURNS FORM and include it in your parcel
    • Visit your nearest Post Office to arrange a return postage to the returns address below
    • Upon receipt of your parcel, your refund will be processed within 6-10 business days if your items meet the Terms and Conditions of our policy
    • Please note, all return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team
    • We strongly recommend using a carrier with tracking

    Return to:
    Obrist Intimates Returns
    80 Greenbank Drive,
    Glenhaven, NSW 2156
    AUSTRALIA​

    CONTACT US

    Obrist’s expert assistants are here to help you. If you have any enquiries, please don't hesitate to reach out via our live chat below or email us.

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